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The Top Singapore Pet Store Operates with 3x More Effectiveness. Not A Coincidence!

CatSmart is more than just a company; it is a community for cat lovers to discover the most innovative, high-quality products and the latest feline trends. Along with their subsidiary, Pet Master — a comprehensive store for both dogs and cats, they are dedicated to offering products and services that perfectly match your pets’ needs, all fuelled by a burning passion and uncompromising integrity.

Manual Processes Have Limits. The Growth Hurdle.

Previously, before using SiteGiant WMS, the team faced significant challenges in managing inventory across marketplace platforms. Everything was manual, requiring staff to log into each individual seller centre to arrange shipments. Without a way to centralise inventory, managing stock was a constant struggle that limited the company’s ability to grow.

"We faced challenges in managing inventory across marketplace platforms such as Shopee, Lazada and TikTok. Everything was manual, and we had to go into each seller center to arrange shipments and print airway bills. There was also no way to centralize inventory, making stock management across platforms difficult."

The Turning Point: 3x Effectiveness Through Centralisation

The transition to SiteGiant WMS has been a true game changer for their warehouse operations. Today, their inventory is fully centralised, eliminating the need to manually adjust stock for every marketplace. The team can now easily update stock and manage daily fulfillment directly within the SiteGiant backend, without ever needing to log into individual seller centres again.

"Now, we are able to sort out the heavy items first and automatically assign them to the staff to handle, while at the same time, lightweight items are assigned to another staff member who is responsible for them. This creates a clearer job distribution for our warehouse team."

Transforming Warehouse Efficiency with SiteGiant WMS

With SiteGiant WMS, the daily routine is much clearer, allowing the warehouse team to follow a structured and systematic SOP. Key improvements include:
  • Wave Shipment: This feature seamlessly distributes picking, sorting, and packing tasks to the respective staff.
  • Smart Sorting: The system automatically identifies heavy and lightweight items, assigning them to specific staff to ensure a clearer and more balanced job distribution.
  • SiteGiant WMS App: Staff can “simply refer to their phones to know their tasks and where to pick items accordingly,” saving valuable time and energy.

"Errors Are Costly, Support Is Priceless!"

In the world of eCommerce, picking and packing the wrong items is a “very costly” mistake for any company to bear. By implementing clear SOPs through SiteGiant, CatSmart has successfully reduced miscommunication and virtually eliminated these errors.

Their VIP WhatsApp support is highly responsive, with timely replies and very helpful guidance whenever assistance is needed. They often go the extra mile by sharing valuable insights and suggestions beyond what I initially asked for. This level of support gives me great confidence in using SiteGiant’s system

The Result: A Structured & Scalable Future

By investing in SiteGiant WMS, CatSmart and Pet Master have transformed their fulfillment operations, achieving at least 3x more effectiveness in their daily workflows. From an employee’s perspective, the system hasn’t just improved the business. It has made their daily work more impactful and efficient.
SiteGiant has helped CatSmart thrive, and it can help you too!
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1. The SiteGiant x Lalamove First Time 10% Top-Up Bonus Campaign (the “Promotion”) is provided by LALAMOVE MALAYSIA SDN BHD (COMPANY NO. 1277201-W) (“Lalamove”) and SiteGiant Sdn Bhd (“SiteGiant”). By participating in the Promotion by registering via this link: https://sitegiant.my/lalamove-integration and/or receiving the Bonus (as defined below), this indicates you understand and agree to be bound by these Terms.

2. You are eligible to participate in the Promotion and become an “Eligible Customer” if all of the following requirements are satisfied:

a. You have enrolled in the Promotion through the dedicated main landing page for the Promotion via this link: https://sitegiant.my/lalamove-integration (“the Form”) during the Promotion Period (as defined below);

b. You have become a registered corporate (prepaid settlement) account holder of Lalamove;

c. You have signed up as a new merchant of SiteGiant and you have been onboarded by SiteGiant following satisfaction of all requirements from SiteGiant during the Promotion Period;

d. You are a company incorporated in Malaysia with a valid business registration certificate; and

e. SiteGiant and Lalamove reserve the right to refuse any Eligible Customers their participation in the Promotion for any reason and without any prior notice.

3. If you are an Eligible Customer, you are eligible to a one-time fixed credit bonus equal to 10% of the amount first topped up, to be credited to your Lalamove corporate e-wallet account (the “Bonus”) if you successfully topped up at least RM 100 during at least one single transaction to your Lalamove corporate account (the “Transaction”).

4. This Promotion commences on 15th July 2022 with the end date to be announced at a later date (the “Promotion Period”).

5. If the Eligible Customer satisfies the Conditions in clause 3 of these Terms, the Bonus will be credited within 30 days immediately following the registration of your Lalamove corporate account.

6. The relevant top-up amounts in the Lalamove account have unlimited validity from the date of the successful top-up. The Bonus is subject to applicable agreements governing your Lalamove corporate account.

7. The relevant top-up amounts are not redeemable for cash or cash-out, for resale and no refund or exchange is permitted (except as required by applicable laws).

8. During the Promotion Period, in case of any fraud or abuse in respect to how the Bonus is awarded, Lalamove reserves the right to debit the Bonus from the Eligible Customer’s Lalamove corporate account without prior notice.

9. The Bonus cannot be earned in conjunction with other offers, packages or promotions as may be launched by Lalamove from time to time, unless specified by Lalamove. The Bonus cannot be transferred to third parties or other accounts, or exchanged for any other gifts, returned or exchanged for other products with respect to Lalamove.

10. SiteGiant and Lalamove reserve the right to amend, and/or vary any of these Terms and any arrangement of this Promotion, limit, suspend, cancel, and/or terminate the Promotion, without notice and without any liability.

11. In addition:

a. General terms and conditions of Lalamove would all apply (https://www.lalamove.com/en-my/terms-and-conditions).

b. Lalamove will process the collected data and personal information in accordance with Lalamove’s privacy policy (https://www.lalamove.com/en-my/privacy-policy).

c. By participating in the Promotion, you expressly consent that any personal information that you provide, may be shared between SiteGiant and Lalamove for purposes of the Promotion and all related administrative actions in connection therewith.

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Related to SiteGiant, please contact [email protected]

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Terms and Conditions

1. This promotion availability will be based on first come, first served basis.
2. This promotion is not applicable for renewal usage.
3. This promotion is valid for new signups only.
4. Duration of this free subscription offer is 3 + 12* months (*T&C apply).
5. Free 3 months subscription from SiteGiant and 12 months subscription from Government subsidy campaign (subject to availability).
6. SiteGiant reserves the right to change these terms and conditions at any time without prior notice.

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