We’re thrilled to introduce the latest system enhancements launched in September and October 2025 — designed to simplify your eCommerce processes and enhance the customer journey. With the new feature, smoother workflows and a more intuitive interface, these updates empower your business to operate more efficiently than ever. Let’s explore what’s new.
What's New in September & October 2025?
1. [Inventory] New 'On Hold Stock' Enhances Inventory Accuracy with Automatic Stock Hold for Expired Items
Keeping track of items with expiry dates can be challenging, especially when managing large inventories. To simplify this, we’re introducing the new “On Hold Stock” feature in Inventory Item, which automatically restricts expired batches from being sold — ensuring your inventory records stay precise and reliable.
1. How the On Hold Stock Works
For example, if today is 14/10/2025, any item batch that expires on 14/10/2025 will be automatically put on hold by the system at 12:00 AM.
NOTE: The On Hold action can only be performed automatically by the system. If you manually set the expiry date to today’s date or any earlier date, the batch will not be automatically placed on hold.
2. What Happens When Item Batches Become On Hold?
a. Sellable Stock Deduction
When an item batch becomes On Hold, its quantity will be deducted from Sellable Stock, preventing further sales. The deducted quantity will then be added to On Hold Stock.
Sellable Stock (68) = Stock On Hand (104) – Non-Sellable Stock (6) – On Hold Stock (30)
b. Smart Fulfillment & Pick List Behavior
Expired On Hold batches will not be recommended in the Smart Fulfillment App or Pick List. The system will instead show the next available batch from the highest priority rack within the picking zone. If none are available, it will move to the next rack in sequence, keeping the expired batch last in line.
For Example:
Inventory Item Details – Fruit Drink – Orange
Inventory Item Details – Fruit Drink – Orange
The picking zone for this item is Rack A01-2, and since the batch 2025-10-13-A01-2 has expired, the system will automatically show Rack A01-1, which is the highest priority rack with available batch quantity.
c. Stock Deduction Priority:
Picking Zone > Rack Sequence > Batch Sequence
On hold expired batch will always have the least priority, even if it is under picking zone rack or under higher rack / batch sequence.
2. [Fulfillment] New 'B2B Order Fulfillment Assistant' Simplifies B2B Packing with Flexible Shipment Splitting
We’re excited to introduce our latest feature – the B2B Order Fulfillment Assistant, designed to streamline your B2B packing process. With this enhancement, you can now split shipments directly in the Order Fulfillment Assistant (OFA) even after shipments have been arranged.
This feature currently supports Webstore, Client Channel, SitGiant POS, Open API, Social Commerce, Shopping App and WooCommerce Order.
How It Works
Example:
An order contains 6 items in total, and each box or parcel can pack a maximum of 2 items.
1. When you scan 2 quantities of the items, the system will trigger a “Pack Package” button.
2. Click the “Pack Package” button, then enter a new tracking number and courier company. You may reuse the same tracking number and courier if necessary.
3. The 2 scanned items will be packed into a new package with the assigned tracking number and courier company.
4. The remaining items will stay in the original package until they are scanned and packed into another box or parcel.
3. [Fulfillment] New 'Picking Bin' Feature Boosts Warehouse Picking Efficiency
We’re glad to introduce the new Picking Bin feature, which allows you to create unique codes for each picking bin. This helps prevent order mix-ups between trolleys and ensures full traceability throughout the picking and packing process.
📌Note: This Picking Bin function is only applicable for orders that are fulfilled using Smart Fulfillment Mode 2.
i. You can create bins individually or in bulk by setting a prefix and quantity.
4. [Marketing Center] New 'Membership & Group Pricing' Lets You Set Special Product Prices by Membership Tier
Membership plays a vital role in building a successful business. It strengthens the connection between your brand and your customers, encouraging loyalty and long-term engagement. With flexible pricing options, you can now set special product prices based on either customer groups or membership tiers — giving you greater control to reward loyal customers and tailor your pricing strategy for maximum impact.
Remark:
The Membership & Group Pricing feature was previously known as Customer Group Pricing.
1. Before setting up the pricing, choose whether to apply it based on either Customer Groups or Membership Tiers.
2. Once you switch this setting, any ongoing or upcoming promotions will be automatically marked as expired. You will then need to create or duplicate promotions under your selected option — Customer Groups or Membership Tiers.
5. [App] New 'Microsoft Dynamics 365 Sync' Enables Effortless Transfer of Order Data
We’re glad to introduce the new Microsoft Dynamics 365 Sync feature, which enables you to seamlessly sync your ERP orders with Microsoft Dynamics 365 Business Central (D365 BC), ensuring accurate records and streamlined business workflows.
Key Functions:
- Sync ERP order to D365 BC as Sales Order
- Item, Customer, and Shipping Matching
- D365 settings page for Sales Order Preset & API Sync
Essential Feature Enhancements You Need to Check Out
September 2025
1. [Inventory] Flexibly Adjust Stock Push Quantity with 'Stock Sync Rule'
You can now adjust stock push quantity by percentage and add virtual stock for a group of items that sync across multiple marketplaces. With this latest enhancement, you’ll enjoy more flexibility and precision in managing your stock levels — ensuring smoother operations, reduced overselling, and better control across all your sales channels.
Formula:
Sellable Stock × Percentage (%) + Virtual Stock = Actual stock synced to marketplaces
Stock Sync Flow:
Here’s the new priority sequence:
(i) Smart Stock Sync – If enabled, stock will be allocated based on our algorithm.
(ii) Stock Sync Rule – If Smart Stock Sync is not turned on, we’ll use the stock rules you’ve set.
(iii) Sales Channel Settings – If neither is set, stock will sync according to each sales channel’s settings.
2. [Inventory] Easily Manage On-Hold Stock by Performing Adjustments or Releasing It
The On Hold Stock feature automatically restricts items from being sold, such as those with expired batches. Once you have on-hold stock, you can manage it by either performing a Stock Adjustment or Releasing the stock.
1. Stock Adjustment
On the inventory item page, click the Stock Adjustment icon to perform an adjustment. When you adjust on-hold stock, the updated quantity will be reflected in the On Hold Stock column.
2. Release Stock
a. From Inventory Item Page
You can release stock directly from the Inventory Item page by clicking the “Release” button. Once released, the on-hold stock quantity will be added back to Sellable Stock, and removed from the On-Hold Stock section.
b. From Batch Report
Alternatively, you can release stock via the Batch Report.
If multiple batches of on-hold stock are available, you may perform a Bulk Release Batch action.
3. [Webstore Listing] Wholesale Pricing Can Now Be Applied Based on Membership Tiers
Managing wholesale prices just got more flexible! You can now apply wholesale pricing based on either membership tiers or customer groups. This enhancement helps you create more personalized pricing strategies and strengthen member loyalty.
Remark: Wholesale pricing can only be applied to one option at a time — either membership tiers or customer groups.
For merchants who wish to switch existing wholesale prices from customer groups to membership tiers, there’s no need to recreate the wholesale prices manually. Simply map your customer groups to the corresponding membership tiers to retain your current wholesale pricing.
This Wholesale Pricing by Membership Tiers feature is now supported across Webstore, SiteGiant POS, Shopping App and Smart Salesman App.
4. [Webstore] Freely Choose Whether to Show or Hide Blog Post Author Name
Previously, the Author Name on every blog post was fixed — which could limit how you present your content publicly.
With this latest update, you now have the flexibility to decide whether to Show or Hide the blog post Author Name. Choose to display it as your “Username” or simply as “Admin”, depending on how you want your blog to appear to your readers.
5. [Webstore] Gain the Ability to Control Which Customer Groups Can View Your Blog Posts
Deliver the right message to the right readers. With this update, you can now decide which customer groups are allowed to view your blog posts — enabling you to share more targeted, relevant, and impactful content with each audience segment.
*Remark:
i. If the customer group field is left empty, the blog post will be visible to all customers.
ii. This setting applies only to the Webstore channel. Customer Group cannot be set when the Shopping App channel is selected.
6. [SQL Accounting] Control Shipping Fees in Sales Invoice Sync for SQL Accounting
As part of the latest enhancement, we’ve introduced a new “Status” setting that allows you choose whether to include the shipping fee line item when syncing Sales Invoices to SQL Accounting. This improvement provides greater flexibility in managing your order records according to your business needs.
7. [SiteGiant POS] Added Support for a New Printer Model
As part of the latest enhancement, SiteGiant POS now supports the POSWARE PP-M8 printer model, providing greater compatibility and flexibility for your Point-Of-Sale operations.
*Reminder: Please be reminded to update to the latest version (V1.6.51)
October 2025
1. [Webstore] New Email Notifications for Orders Ready for Pickup
With the latest enhancements, when a pickup order is marked as “Ready to Pickup”, the ERP system will automatically send the “Order Ready to Pickup” email notification to remind customers to collect their orders.
Email Template Setting
You may use the default email template or customize it according to your preference.
i. On the Order Detail page, when an order is marked as “Ready to Pickup”, you can choose whether to notify the customer. If you do not wish to send a notification, enable “Do Not Notify Customer”.
ii. On the Order Processing Page, when an order is move to “Pending Pickup”, you can choose whether to notify the customer. If you do not wish to send a notification, enable “Do Not Notify Customer”.
2. [Webstore] Customize Webstore Button Colors to Match Your Brand
With the latest enhancements, you can now customize the button colors for your webstore. This setting applies specifically to the ‘Check Out’, ‘Place Order’, and ‘Proceed to Redeem’ buttons, allowing you to match your store’s branding.
Example of Webstore Preview
3. [Xero Sync] Control Shipping Fees in Sales Invoice Sync for Xero Accounting
With the latest enhancements, we’ve enhanced the Xero Sync function to provide better control and a smoother workflow.
1. A new “Status” column has been added in Shipping Matching, allowing you to control whether to sync the order’s shipping fee to Xero.
2. A new “Preset” setting has been added, allowing you to control which order details are synced to Xero.
*Note: Shipping status for all channels and all Preset subjects statuses will be enabled by default.
