Little B House was founded in 2014 by Samantha. The company is mainly selling baby, kids, and mom products. Previously, she started her eCommerce journey as a part-timer. When her online sales grew, she quit her job and became a full-time seller.
Require more manpower in order fulfillment
Before this, Samantha needed more manpower to process orders from multiple channels, and the fulfillment process was complicated and slow.
“We had to print air waybills and packing lists before distributing them to pickers. Our order fulfillment process was complicated and required three pickers for order picking.”
Improve overall warehouse operation with less manpower
After using SiteGiant WMS, the fulfillment process is faster and more accurate than before. The warehouse operation is more systematic and requires fewer people to fulfill orders from multiple channels.
“After implementing SiteGiant WMS, we can process all orders from different platforms in just a morning. We can also separate the orders based on rack and perform stock-in and stock-out. It helped me a lot, and the stock is very accurate. Now we only need two pickers to pick all orders, and the rest of the staff can focus on order packing. Our order fulfillment process is faster than previously.”
Cross-check orders to ensure zero mistakes
Besides that, SiteGiant WMS also allows Samantha to cross-check their orders before they are sent out for delivery.
“During packing, we can cross-check our items by scanning the air waybills and the item barcode. This process can ensure zero mistakes in order fulfillment.”
Friendly and responsive support team
Samantha is also satisfied with SiteGiant support service, which is very responsive. Whenever she asks questions in the WhatsApp group, she gets a fast response and guidance to solve her issues.
“It is worth investing in SiteGiant WMS because it has improved our overall warehouse operation and order fulfillment efficiency.”
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